PERSONAL DATA PROTECTION CHARTER

INTRODUCTION

Last updated: 12/05/2023

Homair Vacances places great importance on the trust you show us when you browse our site and book a mobile home stay. We take great care to protect your personal data and comply with regulations relating to privacy and the processing of personal data.

When you visit and use our site, you accept our personal data protection policy. This personal data protection charter describes how we collect, use, process and disclose information about you, including personal information in connection with your access to and use of the site staging.homair-sweetmobilhome.com (hereinafter the “Site”), as well as the rights you have over this data that belongs to you.

Definitions

Personal data: Any information directly or indirectly identifying a natural person (e.g. name, registration number, telephone number, photograph, date of birth, town of residence, fingerprint, etc.).

Recipient: Person authorized to obtain communication of data recorded in a file or processing by virtue of their functions.

Data controller: The controller of personal data processing is, unless expressly designated by legislative or regulatory provisions relating to this processing, the person, public authority, service or body that determines its purposes and means. In practice and in general, this refers to the legal entity represented by its legal representative.

(Source: CNIL – https://www.cnil.fr/fr/glossaire)

Data Controller

When this charter mentions the terms “Homair Vacances”, “We”, “Our” or “Us”, they refer to the company Homair Vacances, registered with the Aix-en-Provence Trade and Companies Register under number 484 881 917, 570 Avenue du Club Hippique – Le Derby – 13097 Aix-en-Provence cedex 02, which is responsible for information about you, in accordance with this Personal Data Protection Charter. As such, we have declared the processing of personal data collected on the Site to the CNIL under number 1071348.

Homair Vacances has appointed a Data Protection Officer (DPO) whose contact details are as follows: dpo@homair.com

1. DATA COLLECTED

1.1 Information you provide to us

1.1.1 Information necessary for using the Site

Communications with Homair Vacances
When you communicate with Homair Vacances, we collect information about your communications and any information you choose to provide.

Why do we collect this data?

To comply with our legal obligations and to be able to provide you with all requested services

1.1.2 Information you choose to give us

You may choose to provide us with information when you fill out a form, conduct a search, respond to surveys, post on discussion forums, participate in promotional activities or use other features of the Site.

Why do we collect this data?

To offer you a better user experience when using the Site.

1.2 Information we collect automatically when you use the Site

Geolocation information
When you use certain features of the Site, we may collect information about your approximate or precise location (via your IP address or your mobile device’s GPS). Most mobile devices allow you to control or disable the use of location services in applications from the device’s settings menu. Homair Vacances may also collect this information even when you are not using the application, if this connection is enabled in your device’s settings or permissions.

Usage information
We collect information about your interactions with the Site, such as your page views or content views on the Site.

Log and device data
We automatically collect log and device data when you access and use the Site. This information includes, among other things: information about how you used the Site (including whether you clicked on links to third-party applications), IP address, access dates and times, computer hardware and software data, device data, data associated with device usage, unique identifiers, crash data, cookies and pages you viewed or displayed before or after using our site.

Cookies and similar technologies
We use cookies or other similar technologies, such as web beacons, pixels and mobile device identifiers. We may also allow our business partners to use these tracking technologies on the Site or subscribe to third-party services to track your behavior on our behalf. The cookies used by the Site include:

• cookies necessary for using our services
• analytics and audience measurement cookies
• cookies to measure your satisfaction
• social media and advertising cookies

We invite you to read our Cookie Policy which details the types of cookies used on our site and the options for accepting/refusing these cookies.

Why do we collect this data?

To comply with our legal obligations, to offer you a better user experience, to be able to provide you with all requested services and to improve the Site’s features.

1.3 Information we collect from third parties

Homair Vacances may collect information, including personal information, provided by third parties about you when they use the Site, or obtain information from other sources and combine it with information we collect on the Site. We do not control, supervise or respond to how third parties providing your information process your personal data. Additionally, any request for information regarding the disclosure of your personal information to our company should be addressed to these third parties.

Other sources
To the extent permitted by applicable law, we may receive additional information about you, such as demographic data from third-party service providers and/or partners, and combine it with information we have about you. We may receive information about you and your activities on and off the Site through partnerships, or about your experiences and interactions from our advertising partner networks.

2. USE OF COLLECTED DATA

We use, store and process information, including personal information about you, to power, understand, improve and develop the Site to create and maintain a safer, more trusted environment, and to comply with our legal obligations.

2.1 Power, improve and develop the Site

Enable you to access and use the Site.

Manage, protect, improve and optimize the site and the Homair Vacances experience, for example by conducting analyses and studies.

Provide customer service.

Send you support or service-related messages, updates, security alerts.

2.2 Create and maintain a safer, more trusted environment

• Detect and prevent spam, abuse, security incidents and other harmful activities.
• Verify or authenticate information or identifications you provide (for example, verify your address or phone number).
• Conduct checks against databases or other information sources
• Comply with our legal obligations.

Why do we process this data?

To protect the Site and to comply with applicable laws.

2.3 Provide, personalize, evaluate and improve our advertising and marketing of our services

• Send you promotional messages, commercial, advertising and other information that may interest you based on your preferences (including information about Homair Vacances or about campaigns and services of our partners) and social media advertising via social media sites, such as Meta or Google.
• Personalize, evaluate and improve our advertising.
• Manage referral programs, rewards, surveys, lotteries, contests, or other promotional activities or events supported or managed by Homair Vacances or its business partners.
• Conduct profiling on your characteristics and preferences (based on information you provide us, your interactions with the Site, information obtained from third parties, and your search and booking history) to send you promotional messages, commercial, advertising and other information that we believe may interest you.

Why do we process this data?

To conduct marketing activities to offer you products or services that may interest you.

You can choose to stop receiving marketing communications from us by following the unsubscribe instructions included in our marketing communications.

In accordance with law 2014-344 of March 17, 2014, customers can request to opt out of telephone solicitation by registering on the BLOCTEL list.

Customers can register free of charge on the telephone solicitation opt-out list by postal mail or online:

• SOCIETE OPPOSETEL – Service Bloctel – 6, rue Nicolas Siret – 10 000 TROYES
• www.bloctel.gouv.fr

3. SHARING AND DISCLOSURE OF DATA

3.1 With your consent

When you have given your consent, we may share information about you as described at the time of your consent.

3.2 Compliance with law, response to legal requests, prevention of harm and protection of our rights

Homair Vacances may disclose your information to courts, government authorities or law enforcement agencies or to authorized third parties, if required or permitted by law, or if such disclosure is reasonably deemed necessary.

3.3 Service providers

Homair Vacances uses various third-party service providers to help us provide services related to the site. Service providers may be located within the European Economic Area (“EEA”) or outside it. In particular, our service providers are based in Europe.

For example, service providers may help us:

• verify your identity
• verify information against public databases
• perform product development, maintenance and debugging
• enable the provision of Homair Vacances Services via third-party sites and software tools (e.g. through integration with our APIs)
• provide customer service, advertising services.

These service providers have limited access to your information in connection with performing these tasks on our behalf and have a contractual obligation to protect it and use it only for the purposes for which it was disclosed and in accordance with this Personal Data Protection Charter.

3.4 Group, subsidiaries and affiliated companies

To enable us to or help us provide the Site, we may share your information, including your personal information, within our group of companies (composed of financial and non-financial entities), enjoying common ownership or joint control.

Sharing with European Camping Group (ECG), group subsidiaries and partner campsites. All or part of your information may be shared with ECG, group subsidiaries or partner campsites when you create your customer account or when you book a stay. The information shared may include in these circumstances:

• your last name, first name, email address, postal address, title, date of birth and telephone number,
• information relating to your stay,

3.5 Social media sites

Where permitted under applicable law, we may use certain limited personal information about you, such as your email address, to share with social media sites, such as Meta or Google, to generate leads, drive traffic to our websites or otherwise promote our products and services or the Site. These processing activities serve to undertake marketing activities to offer you products or services that may interest you.

The social media sites with which we may share your personal data are neither controlled nor monitored by Homair Vacances. Therefore, any questions about how your social media site service provider processes your personal data should be addressed to that provider.

Please note that you can at any time request Homair Vacances to stop processing your data for these direct marketing purposes by sending an email to dpo@homair.com.

3.7 Business transfers

If Homair Vacances undertakes or is involved in a merger, acquisition, restructuring, asset sale or bankruptcy or insolvency proceeding, it may sell, transfer or share all or part of its assets, including your information in connection with such transaction or in anticipation of such transaction (e.g., customer due diligence). In this case, we will inform you before your personal data is transferred and becomes subject to another personal data protection charter.

4. OTHER IMPORTANT INFORMATION

4.1 Analysis of your communications

We may review, scan or analyze your communications exchanged via the Site for risk assessment, regulatory compliance, investigation, product development, research and user support purposes. In some cases, we may also scan, review or analyze messages for debugging, improvement and extension of our product offering. We use automated methods to the extent possible. However, we may sometimes need to manually review certain communications as part of user support or to evaluate and improve the functionality of these automated tools. We will not review, scan or analyze your communications to send you third-party marketing messages, and we will not sell reviews or analyses of these communications.

5. THIRD-PARTY PARTNERS AND INTEGRATIONS

The Site may contain links to third-party services or websites, such as third-party integrations, co-branded services, or third-party branded services. Homair Vacances does not own or control these third-party Partners and when you interact with them, you may provide information directly to the third-party Partner, to Homair Vacances or to both. These third-party Partners will have their own rules regarding the collection, use and disclosure of information. We encourage you to read the privacy policies of other websites you visit.

6. YOUR RIGHTS

You may exercise any right described in this section with your Homair Vacances Data Controller designated as competent by this Personal Data Protection Charter, by sending an email to dpo@homair.com. Please note that we may ask you to verify your identity before taking further action on your request.

6.1 Correction of inaccurate or incomplete information

You have the right to ask us to correct inaccurate or incomplete personal information about you.

6.2 Data retention and deletion

In general, we retain your personal information for as long as necessary to perform the agreement between you and us and to comply with our legal obligations. If you no longer want us to use your information to provide you with the Site’s services, you can ask us to delete your personal information and close your Homair Vacances account. Please note that if you request deletion of your personal information:

• We may retain certain of your personal information necessary for our legitimate business interests, such as improving security. For example, if we suspend a Homair Vacances account for security reasons, we may retain certain information from that account to prevent that Customer from opening a new Homair Vacances account in the future.
• We may retain and use your personal information to the extent necessary to comply with our legal obligations. For example, Homair Vacances may retain certain of your information for tax, legal reporting and audit obligations.
• Because we maintain the Site to protect it from accidental or malicious loss and destruction, residual copies of your personal information may not be removed from our backup systems for a limited period of time.

Browsing data is retained for a maximum period of 13 months.

Data relating to prospects is retained for a maximum period of 3 years from the last contact you initiated with Homair Vacances.

Information allowing us to take into account the rights of data subjects to object to receiving commercial prospecting is retained for a maximum period of 3 years from the exercise of this right.

6.3 Withdrawal of consent and limitation of processing

If you have given your consent to the processing of your personal information by Homair Vacances, you can withdraw your consent at any time by changing your account settings or by sending a communication to Homair Vacances specifying the consent you are withdrawing.

If your personal information is processed for direct marketing purposes, you can at any time request Homair Vacances to stop processing your data for these direct marketing purposes by sending an email to dpo@homair.com.

7. CHANGES TO THIS CHARTER

Homair Vacances reserves the right to make any changes to this Personal Data Protection Charter at any time, in accordance with this clause. If we make a change to this Personal Data Protection Charter, we will post the new version on the Site and update the “Last updated” date at the top of this Personal Data Protection Charter.

We will also inform you of the change by email at least thirty (30) days before its effective date.

If you do not agree with the terms of the new Personal Data Protection Charter, you can delete your account.

If you do not delete your account before the effective date of the new Personal Data Protection Charter, continued access to and use of the site will constitute acceptance of the revised Personal Data Protection Charter.

8. CONTACT

If you have any questions or complaints about this Personal Data Protection Charter or Homair Vacances’ information processing practices, you can contact us as follows:

By mail, attention DPO: Homair Vacances – 570 Avenue du Club Hippique – Le Derby – 13097 Aix-en-Provence cedex 02

By email: dpo@homair.com

9. COOKIE POLICY

9.1 What are cookies?

Version dated 12/05/2023

Cookies are small text files that we use to comply with legal obligations, to allow you to use our services, to offer you a better user experience, to improve the features of our platforms (sites/applications), to remember your preferences, to collect information for statistical and/or advertising purposes.

Not all cookies contain personal information. When they do, we process this data in accordance with this Personal Data Protection Charter in a secure manner.

These cookies may also be used by our partners and service providers. In this case, they are also defined as “trackers”. To simplify the reading and understanding of this text, we will refer to cookies and trackers under the generic name “cookie”. When our partners use cookies on our platforms, the data collected is generally pseudonymized and does not allow you to be directly identified. The use of this data is always defined contractually with our suppliers/partners. However, we do not control all processing of your data and it is possible that these suppliers activate additional features (e.g. linking your user profile to a group of similar users). These processing activities are therefore not covered by this Personal Data Protection Charter or by this Cookie Policy.

We can only store cookies on your device if they are strictly necessary for the operation of our site. For other categories of cookies, we need your consent. At any time, you can change or withdraw your consent by visiting this space: Your cookie preferences.

This cookie policy is valid for the following main domains/platforms (non-exhaustive list): homair.com, booking.homair.com…

9.2 Cookies necessary for using our services

Necessary cookies help make our website usable (e.g. page-to-page navigation, access to secure areas, etc.). Our website cannot function properly without these cookies. These Cookies do not require prior information and consent from the User to be placed and used.

These cookies allow us in particular to adapt our platforms to your display settings (language, resolution, device, etc.), to remember information collected via forms you have filled out, to allow you to access your customer account or any other personal space using identifiers…

9.3 Measurement and audience analysis cookies, satisfaction measurement, social media and marketing cookies

These cookies allow us to establish statistics on the traffic to our platforms, to analyze which pages are most popular or those that cause errors, to ask your opinion on the use of our services, to allow you to share content on social media, to establish your user profile in order to offer you more personalized editorial and advertising content.

Some of these cookies are placed and used without requiring your explicit consent and others require your consent. At any time, you have the option to change your consent regarding them.

9.4 How to make your choice among cookies?

You have several methods to make your choice. First of all, we draw your attention to the fact that expressing your consent or refusal regarding cookies using any method listed below also relies on the use of a cookie. We also invite you to consult the personal data policy and cookie policy of our suppliers before making your choices.

Method 1: via our site We provide you with a space where you can express your consent and change it at any time. To access this space, go here: Your cookie preferences.

This space is also accessible from an information banner that appears during your first visit, when collecting renewal of your consent (every 12 months from the date of first consent collection) or when we have no information about your consent.

On this banner, you have the choice between 3 actions:

• “OK for me”, by clicking this button, you give your consent for all cookies to be used during your visits,
• “Continue without accepting”, by clicking this button, only necessary cookies will be used during your visits
• “I choose”, by clicking this button, you can define your consent by cookie category or for each cookie.

Through this method, we store your preferences in cookies whose name begins with ‘CM_’.

Method 2: via our suppliers’ sites
You can express your consent or refusal regarding the use of our suppliers’ cookies by going directly to their sites.
In the tables listing our cookies, we provide you with as many links as possible to the pages where you can consult the policies applied and, sometimes, express your consent or refusal.

Method 3: via your browser
You can configure your browsing software so that cookies are subject to your approval for each new supplier, automatically accepted or automatically rejected. This configuration is different for each browser. It is generally described in the browser’s help menu.

Please note that if you configure your browser not to accept any cookies, we will not know what consent you have given regarding our cookies and, consequently, we will ask you again to define your consent during your next visit.

Method 4: via youronlinechoices.com
You can visit the Youronlinechoices site to make your choice regarding “marketing” cookies offered by digital advertising professionals grouped within the European association EDAA (European Digital Advertising Alliance).
https://www.youronlinechoices.com/fr/controler-ses-cookies.